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Privacy

Privacy policy

Collection, use and processing of personal data

Surfganic collects and uses your personal data to process your orders, including delivery and payment, and to provide other services you request.

Furthermore, address and order data is collected, processed and used for our own marketing purposes. You can object to the use, processing and transmission of your personal data for marketing purposes at any time by sending an informal message by post or by sending an e-mail to support@surfganic.com.

As a customer of our online shop you will receive regular product recommendations from us by e-mail. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter. We use the e-mail address you provide during the purchase process to promote our own goods and/or services that are similar to those you have already purchased from us. You can contradict this product recommendation at any time at support@surfganic.com at the end of each product recommendation e-mail, without incurring any costs other than the transmission costs according to the basic rates.

All data will be stored and processed by Surfganic in accordance with the relevant regulations, especially the Telemedia Act (TMG).

Web Analysis & Cookies

On this website, AddThis, a web analysis service of the provider AddThis, Inc. collects and stores data from which user profiles are created using pseudonyms. These user profiles serve to analyse visitor behaviour and are evaluated for the improvement and demand-oriented design of our offer. Cookies can be used for this purpose. These are small text files that are stored locally on the computer of the site visitor and thus enable recognition when visiting our website again. The pseudonymised user profiles are not merged with personal data about the bearer of the pseudonym without the express consent of the person concerned, which must be given separately. You can object to the collection and storage of data for the purpose of web analysis at any time with effect for the future by following the link http://addthis.com/privacy/opt-out#.UIQpIH-FZ10.

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, in the event that IP anonymisation is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

In addition, this website uses technologies from Criteo GmbH and Google Inc. to collect and store information about the surfing behavior of website visitors for marketing purposes in anonymous form. This data is stored on your computer using so-called cookie text files (for "cookies" see also below). The stored surfing behaviour is analysed using an algorithm, so that targeted product recommendations in the form of advertising banners or advertisements on third-party websites (so-called publishers) can then be displayed. This data cannot be used to personally identify the website visitor. The collected data is only used to design or improve the offer according to the needs. It is not used for any other purpose or otherwise passed on to third parties. You can contradict this anonymous analysis of your surfing behaviour at any time by calling up the following deactivation links:

Link to deactivate the Google service
Link to deactivate the Criteo service

In addition, you can disable the use of cookies by Google and other third parties participating in the Network Advertising Initiative by visiting the Network Advertising Initiative's opt-out page.

www.surfganic.com also uses technologies from Vertical Network, Mouseflow, New Relic, and DoubleClick Spotlight. Again, no personalized analysis is performed when using these tracking tools.

Creation of pseudonymous user profiles for web analysis

On this website, the web analysis tool New Relic, a web analysis service of the provider New Relic, collects and stores data, from which user profiles are created using pseudonyms. These user profiles are used to analyse visitor behaviour and are evaluated in order to improve and design our offer according to the needs of our customers. Cookies can be used for this purpose. These are small text files that are stored locally on the computer of the site visitor and thus enable recognition when visiting our website again. The pseudonymised user profiles are not merged with personal data about the bearer of the pseudonym without the express consent of the person concerned, which must be given separately. You can object to the collection and storage of data for the purpose of web analysis at any time with effect for the future. You will find the necessary information in the section "Scope of data collection" below.

Surfganic also uses cookies to store encrypted information about the content of your visit as well as data you have entered on your computer. These cookies can be called up on your next visit and enable the recognition of your browser and various Surfganic service functions. For example, if you register at Surfganic with your customer data, you can easily log in with your user ID and your personal password on future visits. The data stored in the cookie saves you from having to fill out the forms.

Beside the above mentioned providers there are other used techniques which save cookies. The technical basis corresponds to that already explained above.

You have the possibility to prevent cookies from being saved at any time by changing your browser settings so that cookies are either always rejected or you are notified and asked every time a cookie is to be saved. The help function of most web browsers explains how to change these settings. However, if you choose to disable cookies, this may affect the service provided by Surfganic. We therefore recommend that you leave the cookie functions enabled.

Scope of data collection

All data entered when using the Surfganic services, such as name, address, delivery address, telephone, e-mail address, including any changes to these data, date and time of the last visit and IP address. The IP-address will be stored anonymously for statistical purposes only, unless otherwise stated.

The log-in data of your user account can be used on our German-speaking domain www.surfganic.de as well as on our multilingual domain www.surfganic.com.

If you register for the newsletter, your e-mail address will be used with your consent for our own advertising purposes until you unsubscribe from the newsletter.

You have the right to free information, correction, blocking and deletion of your stored data at any time. You can object to the processing or use of your data for advertising or market or opinion research purposes at any time. Please apply for this:

Headquarters
Surfganic
Finkenweg 7
33378 Rheda-Wiedenbrück
Germany

Surfganic will not share your personal data including address, phone number and email address with third parties without your explicit and at any time revocable consent. Excluded from this are service partners of Surfganic, if they are used to provide the services of Surfganic (e.g. shipping via DHL or processing of payments via PayPal or similar payment systems). In these cases the amount of data transmitted is limited to the necessary minimum.

Except for the password all stored data can be viewed by the administrators of Surfganic.

Links to other websites

The online offer of Surfganic may contain links to other websites. Surfganic has no influence on whether their operators comply with the data protection regulations.

Revocation of consent(s)

You have given the following consent(s) explicitly. You can revoke your consent at any time with effect for the future.

Registration for the newsletter

"Yes, I would like to be informed regularly by e-mail about news and offers from Surfganic. My e-mail address will not be given to third parties. A cancellation is possible at any time."

You can unsubscribe from our newsletter here at any time.

Use of Facebook plugins:

This website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plug-in from Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: http://developers.facebook.com/plugins.

If you call up a page of our website that contains such a plugin, your browser will establish a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the website.

Through the integration of the plugin, Facebook receives the information that your browser has called up the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there.

If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook account. If you interact with the plugins, for example by clicking the "Like" button or making a comment, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends.

Facebook may use this information for the purpose of advertising, market research and the design of Facebook pages to meet your needs. For this purpose, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.

If you do not want Facebook to associate the data collected via our website with your Facebook account, you must log out of Facebook before visiting our website.

For the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as your rights and settings options for protecting your privacy, please refer to Facebook's privacy policy: http://www.facebook.com/policy.php

Status : 30.01.2018

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